SHIPPING + RETURNS

All orders are shipped within 1-3 business days of order placement between the hours Monday - Friday 9am - 5pm.

Delivery within Australia 

Cost  Delivery Estimate
Standard $8
5-6 business days
Express $14 2-3 business days 


International Deliveries 

ON MY HEAD offers flat rate shipping to most countries for AUD$30. 

Unfortunately, we do not offer exchanges, returns or refunds for international orders. 

We hold no responsibility for any delays in the arrival of your package that are beyond our control. 

Please note that you will be responsible for any taxes or custom fees associated with your country.

Carrier
We use Australia Post to deliver our orders.

Order Tracking
If a tracking # is provided we will update your order with the tracking information.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email studio@onmyhead.co to organise a return. 

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Please email studio@onmyhead.co if you wish to seek a refundOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.